Cookies

Dyno-Rod is part of the Centrica group and aligns it’s policies to that of the parent company.

Your trust, privacy and data are important to us and we are committed to being transparent about our data practices and how we use and protect your data.

This notice provides more detail about the cookies and tracking technologies we use and should be read in conjunction with the information in our cookie preference centre where you can adjust your cookie settings.

There is also information on how to contact Centrica’s privacy team.

OneTrust

The cookie compliance solution from OneTrust sets this cookie. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the user’s browser, when consent is not given. The cookie has a normal lifespan of six months, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

Dyno-Rod/Dyno.com

Maintain your session across pages, and user preferences.

Amazon Connect

Maintain your session across pages, and user preferences.

Google

We use Google to provide statistical counting of users, paths, pages visited and so on. We use information such as your IP address, browser type, unique identifiers, and product holding information, stored in cookies on your device to record how you interact with our website. We do this to understand how our customers use our site, how we can design it to serve them better, and where our customers come from, including marketing campaigns, all of which are crucial in providing a better service for our customers.

Microsoft Clarity

Microsoft Clarity is a solution which aggregates usage and frequency data to improve user experience. Statistics created are anonymous.

The tool is used to see how you interact with pages on our website. Mircosoft Clarity records how you use our site, including which buttons you click, how long you spend entering text, and the like, so we can see how customers use the site. It does not capture any information about who you are, or the detail of what you are doing on the website.

OMD

OMD is our advertising agency who conduct ad campaigns on our behalf.

Automated Analytics. Call 360

Automated Analytics Ltd provide visitor phone call tracking to optimise targeted marketing and link inbound calls to marketing activity.

Meta

We allow Meta to place cookies on web browsers. When a British Gas user goes to Facebook, Facebook can then serve them targeted, personalised advertising from British Gas. It also delivers behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies.

Youtube

YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services to display targeted advertising to web visitors across a broad range of their own and other websites.

LinkedIn

LinkedIn’s marketing services enable website owners to gain insight into the types of users on their site based on LinkedIn profile data, to improve targeting of advertising.

X (formerly Twitter)

X collects data through a range of plug-ins and integrations that is primarily used for ad tracking and targeting.

Yahoo

Allows targeting and personalization on the yahoo ad network.

Microsoft Bing

Similar to how we work with Google we send data to Bing to determine what ads should be shown that may be relevant to the end user perusing the site.

Pinterest

We work with Pinterest to make our Pinterest ads more effective by being able to retarget those that have already visited our website and create lookalike audiences.

TikTok

We use TikTok to market ourselves using the TikTok cookie that collects data about behaviour and purchases on our website and to measure the effect of our advertising. This tracking is used to evaluate and measure how different campaigns and marketing strategies perform on TikTok.

Double Click

Google DoubleClick is used to register and report the site user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

To help us understand how recipients engage with our email correspondence, and how we can optimise our email for different devices (e.g. by identifying what kind of devices our customers use), we use an industry-standard approach of including an invisible image pixel in our emails. All our analytics activity using pixels focusses on broad trends, and we do not use pixels for anything relating to you individually.

Different devices and operating systems offer different levels of control over pixels, including the ability to switch off the automatic loading of remote images such as our pixels.

You can contact Centrica’s data protection officer by writing to:

You can also contact our data protection officer at privacy@centrica.com.